Creating a Diagnostic File
Diagnostic files provide the ztC Endurance system's log files and configuration information at a particular moment in time. You create a diagnostic file to help Stratus Customer Service resolve issues with the system. You can also download it.
Note: Automated Uptime Layer with Smart Exchange software allocates a fixed amount of storage space for diagnostic files. If a diagnostic file cannot be generated due to insufficient space, the system deletes previously created files.
To create diagnostic files
- In the left-hand navigation panel, click Support Logs under Alerts & Logs.
- On the Support Logs page, click Generate Diagnostic File.
After the diagnostic file has finished generating (as indicated by complete appearing in the Status column), you can download the file.
To download a diagnostic file
- In the left-hand navigation panel, click Support Logs under Alerts & Logs.
- On the Support Logs page, click anywhere in the row of the diagnostic file that you want to download. When a drop-down menu appears, click Download (
).
Product Support