Registering the System

Registering a ztC Endurance system:

  • Helps Stratus Customer Service deliver responsive, expedited service, should you contact Stratus with a potential issue or need a replacement part.

  • Registers you for the Stratus Customer Service Portal at https://service.stratus.com, giving you access to technical resources—including Stratus Knowledge Base articles, Customer Service publications, and software downloads—that are available only to registered users.

To use these services, it is important to register the system soon after you log in to the ztC Endurance console​ for the first time. However, you can register the system later. You can do so on a system with or without Internet access.

Note: The information you specify during Step 1 and Step 2 of the registration portal procedure is automatically supplied as the system owner information on the Owner Information page (see Specifying Owner Information). However, if you have already specified system owner information on the Owner Information page and then register your system, the information specified during registration does not overwrite the system owner information.

On a system that does not have Internet access, you need to move a file between the location of the ztC Endurance console​ (which does not have Internet access) and a location with Internet access. Two possible methods for moving the file follow.

  • A USB flash drive—You move a USB flash drive between a management PC (which can connect to the system) and a computer with Internet access.
  • A mobile device such as a laptop or smart phone—You move a mobile device between a location where you can log in to the ztC Endurance console​ and a location with Internet access.
Prerequisite: Before you register the system, read To complete the registration portal steps to ensure that you have all required information.

Step 1: General Information—Enter the following information:

  • First Name and Last Name
  • Company Email—Provide the email address of the company that is the final deployment site. Do not provide a personal email address.

You also need to review and accept the Service Terms.

Step 2: Location Info—Enter the following information:

  • End User Company Name—Provide the full name of the company where the system will be deployed.

  • Deployment Shipping Address—Provide the complete address for replacement-part shipments. Use the address of the company that is the final deployment site. Do not provide a post-office box. Fields are:

    • Address 1 and Address 2
    • City, State, Postal Code, and Country
    • Special Instructions (for example, "always deliver to loading dock 2")

Step 3: Contact Details—Enter the following information:

  • Primary Technical Contact and Secondary Technical Contact—Provide the names of the technical contacts who will be communicating with your authorized Stratus service representative.

  • Service Renewal Contact—Provide the name of the person who is responsible for handling annual service-agreement renewals.

For each contact, enter First Name, Last Name, Email Address, Desk Phone, and Mobile (optional). You can add more contacts later using the Stratus Customer Service Portal at https://service.stratus.com.

After you click Next at the bottom of the page, Stratus verifies the information.

If there is a problem with the information, a Problem Encountered pane appears, which describes the problem. Click Back to fix the problem, if possible. If a problem still exists, click Next to continue, allowing you to download a file that enables you to complete registration. To help resolve the problem and ensure that your account is set up properly, your authorized Stratus service representative will contact you.

An Information Verification page appears, allowing you to review the information. Click Back to change any information. Click Next to submit the information and complete registration.

Step 4: License Key—For a system with Internet access, check the License page of the ztC Endurance console​ to confirm that the license has been installed. For a system without Internet access, click Download License to download the license-key file, which you will install on the ztC Endurance system. Make note of the location where you download the file.

To register a system and acquire a license

  1. In the ztC Endurance console​, do one of the following:

    1. Click License, under System, in the left-hand navigation panel.

    2. Click Register for License in the masthead.

  2. For Online License Registration and Activation, click Register Online to open a new browser tab with the Stratus registration web portal. Then, complete the registration web portal steps.

    At Step 4, check the License page of the ztC Endurance console​ to confirm that the license has been installed. If needed, click Check License Now next to Online License Check. When STATUS changes to License installed, the license has updated successfully, and registration is complete.

    If the license does not update successfully within 5 minutes, click Download License in the registration web portal to download the license-key file. Continue with the next step.

  3. On the License page of the ztC Endurance console​, under Offline License Check and Manual License Installation, click Choose File under Install an Activated License Key to the System. Navigate to the location where you saved the file, select the file, and click Open.
  4. On the License page of the ztC Endurance console​, click Upload to upload the file to the system. If needed, click Check License Now next to Online License Check. When STATUS changes to License installed, the license has updated successfully, and registration is complete.

If a system does not have Internet access, you need to move a file between the location of the ztC Endurance console​ (which does not have Internet access) and a location with Internet access. The following procedure describes one method, though other methods are possible.

On a computer or mobile device with access to the ztC Endurance console​

  1. If using a management PC, insert a USB flash drive into a USB port.

    If using a mobile device, ensure that it has access to the ztC Endurance console​.

  2. In the ztC Endurance console​, click License, under System, in the left-hand navigation panel.

  3. For Step 1, Offline License Registration via URL File (beneath the Offline License Registration and Manual License Installation bar), click Download URL File and save the register_site_file.html file to the USB flash drive or mobile device. If using a USB flash drive, remove it.
  4. Go to a location with Internet access.

In a location with Internet access

  1. If using a USB flash drive, insert it into a USB port of the computer with Internet access.

  2. Navigate to the file you saved, and click the file name. A browser opens the file and is redirected to the Stratus registration web portal. Complete the registration web portal steps.

    At Step 4, download the permanent license-key file and save it to the USB flash drive or mobile device. If using a USB flash drive, remove it.

  3. Return to the location with access to the console.

On a computer or mobile device with access to the ztC Endurance console​

  1. If using a USB flash drive, insert it into a USB port on the management PC.

    If using a mobile device, ensure that it has access to the ztC Endurance console​.

  2. In the ztC Endurance console​, click License, under System, in the left-hand navigation panel.

  3. For Step 2, Install an Activated License Key to the System (beneath the Offline License Registration and Manual License Installation bar), click Choose File. Navigate to the location where you saved the license-key file, select the file, and click Open.
  4. Click Upload to upload the file to the system.

Related Topics

Logging In to the ztC Endurance Console