Getting Help
The following resources provide help related to your ztC Endurance system:
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View online documentation at the StrataDOC (ztC Endurance Version) page:
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After you log in to the Penguin Solutions Customer Service Portal at https://stratuscs.service-now.com/csm?id=csm_index, you can:
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Search the Knowledge Base. The Knowledge Base contains technical articles about all Stratus products, including ztC Endurance. In some cases, the online Help directly references these Knowledge Base articles (for example, KBnnnnnnn).
To log in to the Penguin Solutions Customer Service Portal
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Log in to the Penguin Solutions Customer Service Portal at https://stratuscs.service-now.com/csm?id=csm_index.
If needed, create a new account as follows:
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Click Register.
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Enter your contact information, including your company email address and registration code, and click Submit.
Your company email address must include a domain name (for example, stratus.com) for a company that is a registered customer of Stratus. The portal sends an email to administrators of the company's account to approve the request.
- Upon approval, click the link in the email that you receive from Stratus.
- Enter a new password and finish configuring your account.
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If you need assistance creating an account, contact your authorized Penguin Solutions service representative.
To download software from the Penguin Solutions Customer Service Portal
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Log in to the Penguin Solutions Customer Service Portal at https://stratuscs.service-now.com/csm?id=csm_index.
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On the Welcome to Customer Service page, click Software Downloads.
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On the Software Downloads page, select your product, operating system, and model, and then follow the prompts to download the desired software.
To access the Knowledge Base from the Penguin Solutions Customer Service Portal
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Log in to the Penguin Solutions Customer Service Portal at https://stratuscs.service-now.com/csm?id=csm_index.
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On the Welcome to Customer Service page, do one of the following:
- In the Search box, enter keywords or the KB article number (KBnnnnnnn) associated with the information you need, and then click the search button.
- Click Knowledge, click the name of a product, and then browse available articles.
If you cannot resolve your questions with these online resources, and the system is covered by a service agreement, contact your authorized Penguin Solutions service representative. For information, see the ztC Endurance Support page at: