Configuring e-Alerts

Configuring email notifications (e-Alerts) enables the ztC Endurance system to send email to the configured list of recipients whenever an alert is generated or resolved. An e-Alert is sent every time an alert changes its state.

Prerequisite: In order for e-Alerts to function properly, you must configure the mail server. See Configuring the Mail Server.

To enable e-Alerts

  1. In the left-hand navigation panel, click e-Alerts under NOTIFICATION.

  2. On the e-Alerts page, click the Enable e-Alerts box. The List of Recipients setting appears. Enable e-Alert delivery by specifying a valid sender's email address in the List of Recipients field. Specify email addresses for additional recipients on separate lines.

    Any email address that the SMTP server accepts is sufficient.

  3. Click Save.
Notice: If you notice that delivery of e-Alerts seems delayed and you see the message Message submission rate for this client has exceeded the configured limit in the sra-mgmt log, the number of e-Alerts sent in a short period of time may have exceeded the email limits set in your mail server. Contact your email administrator if you need to increase the mail server's email limits.
Note: When you enable or update the e-Alert configuration, generate a test alert to confirm that the email messages are received.

Click Generate Test Alert. The Automated Uptime Layer with Smart Exchange software generates a test alert and sends a sample email with the subject "Test Alert" to all email recipients; SNMP sends traps to recipients of SNMP traps, if configured (see Configuring SNMP Settings); and Support Configuration sends a notification to your authorized Stratus service representative, if configured (see Configuring Remote Support Settings). A few minutes later, the software clears the test alert and sends an email notifying all email recipients that the alert has been cleared. View the Alert History page (see Alert History Page) for delivery status.

Notice: If the list of recipients changes immediately after a test alert is being generated, the recipient of the test alert may not receive the follow-up email stating that the alert has been cleared. To avoid this situation, do not change the list of recipients until after the recipient receives the follow-up email.

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