Configuring Remote Support Settings
When you log on to the ztC Endurance system for the first time, configure support configuration settings that enable the ztC Endurance system to send support notifications (alerts) to Stratus Customer Service via the Active Service Network (ASN) when an event requires attention.
To configure support configuration settings
- In the left-hand navigation panel, click Support Configuration under REMOTE SUPPORT.
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On the Support Configuration page, modify the settings, as appropriate for your system:
Notice: If you plan to enable remote support access, the ASNConnect by BeyondTrust software must already be installed. The Enable Remote Support Access option will be grayed out if it is not installed.- Enable Remote Support Access allows Stratus Customer Service to remotely connect to the ztC Endurance system for troubleshooting purposes. You can enable and then disable this setting, as needed.
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Enable Support Notifications allows the ztC Endurance system to send health and status notifications to Stratus Customer Service. Enable Support Notifications sends an alert for any event that requires attention. You can also select Enable Periodic Reporting to send a periodic "heartbeat" call-home message to Stratus Customer Service.
- Click Save (or click Cancel to restore the previously saved values).
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Configure your organization's firewall to allow support messages.
To configure your firewall to allow support messagesUse the following information as needed to configure your organization’s firewall to allow communication with Stratus Customer Service:
Message Type: Call-Home and Licensing
Protocol: TCP
Port: 443
Stratus support server address: *.stratus.comMessage Type: Support Diagnostics
Protocol: TCP
Port: 443
Stratus support server address: *.stratus.comMessage Type: Dial-In
Protocol: TCP
Port: 443, Default proxy port: 3128 (You can change the default proxy port number.)
Stratus support server address: *.ecacsupport.comTo enable SNMP management systems to receive alerts and send traps to the ztC Endurance system, configure the firewall for the following:
Message Type: SNMP
Protocol: SNMP
Port: 161 (Get/Walk) 162 (Traps) -
Generate a test alert.
To generate a test alertClick Generate Test Alert. The system generates a test alert and Support Configuration sends a notification to Stratus Customer Service; e-Alerts send a sample email with the subject "Test Alert" to all email recipients of e-Alerts, if configured (see Configuring e-Alerts); and SNMP sends traps to recipients of SNMP traps, if configured (see Configuring SNMP Settings). View the Alert History page (see Alert History Page) for delivery status. A subsequent alert is generated if the support notification fails.